Terms & Condition

Services Draft: Services will be start from the day of E-Scooter Selling & it will be registered in App/ Website by VIN, Customer Mobile Number, Details address, If possible then Email.

1. Authorized Service Requirement:

a. Warranty coverage is valid only if all servicing and repairs are conducted at RYDO authorized service centers.

b. Any servicing carried out by a third party or unauthorized service provider will immediately void the warranty.

2. Liquid Damage Exclusion: The warranty does not cover damage caused by water, moisture, or any type of liquid exposure to the vehicle or its components.

3. Damage or Misuse Exclusions:  The warranty will be void if the vehicle or its components are damaged due to: Fire, burning, Road accidents, Misuse or negligence, unauthorized modifications or alterations, natural disasters

4. Warranty Period: The product is covered by a 12-month/5000km Free Servicing in which 06-Month Warranty, divided into two phases:

a. Phase 01: First 6 Months Free servicing of covered/mentioned components/spares parts

b. Phase 02: Next 6 Months Free servicing (labor only), the cost of spare parts will be borne by the owner.

c. Free servicing will be divided in 4-Times, (First: After one month/500km, Rest 3-Free Services every 1500km or every 3-Month, This will applicable on which come first.

5. Coverage Details:

a. Battery: Covers manufacturing defects and major performance degradation.

b. Motor & Controller: Covers defects in materials or workmanship.

c. Electrical Components: Includes the meter, throttle, lighting system, and internal wiring.

d. Charger: Covers manufacturing defects and significant performance issues.

6. Warranty Service Procedure: To claim warranty service, customers must:

a. Visit the nearest authorized RYDO/RFL service center

b. Present a valid proof of purchase and original warranty documentation